Privacy Policy
Effective Date: June 9, 2026
Last Updated: June 9, 2026
Brighter Cleaning Services, also operating as Brighter Cleaning & Maintenance Services (“Company,” “we,” “us,” or “our”), is committed to protecting your privacy and personal information.
This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit our website, submit a form, request a quote, book a service, communicate with us, apply for work, interact with our advertising, or use our services.
We follow applicable Canadian privacy laws, including British Columbia’s Personal Information Protection Act (PIPA) and, where applicable, the Personal Information Protection and Electronic Documents Act (PIPEDA) and Canada’s Anti-Spam Legislation (CASL).
1. What Information We Collect
We collect only the personal information that is reasonably necessary for our business and service purposes. The types of information we may collect and the reasons we collect it are listed below.
| Category of Personal Information | Why We Collect It |
|---|---|
| Identifiers, including name, email address, phone number, business name, service address, billing address, postal code, IP address, and other similar contact or identifying information | To respond to your inquiry, provide quotes, book walkthroughs or service appointments, confirm your identity when needed, communicate with you about requested services, send appointment updates, manage customer records, and provide cleaning or maintenance services. |
| Service and property information, including property type, property size, service location, requested cleaning service, service frequency, preferred schedule, access instructions, special notes, photos you provide, and details about the areas requiring service | To understand your cleaning or maintenance needs, prepare accurate estimates, assign the right team, determine service scope, schedule the work, complete the requested service, document job details, and provide customer support. |
| Commercial information, including records of services requested, quotes, bookings, service history, invoices, payment status, customer preferences, and other service-related transaction records | To manage bookings, process invoices and payments, maintain accurate business records, provide follow-up support, resolve billing or service concerns, improve our services, and meet legal, accounting, tax, and business recordkeeping requirements. |
| Payment and billing information, including invoice details, billing contact information, payment confirmation, payment status, and limited transaction records | To process payments, issue invoices and receipts, follow up on unpaid invoices, manage accounting records, prevent fraud, resolve billing concerns, and comply with legal, tax, and financial obligations. We do not intentionally store full credit card numbers on our website. |
| General personal information, including the contents of messages, emails, phone calls, website form submissions, reviews, ratings, feedback, survey responses, complaints, and any other information you voluntarily provide to us | To respond to your questions, provide customer service, resolve concerns, improve our website and services, document communications, manage customer relationships, and protect the legal rights, safety, and property of our company, staff, customers, and service providers. |
| Website and technical information, including IP address, browser type, device type, operating system, pages visited, referral source, website activity, cookie data, analytics data, and general location information | To operate and improve our website, understand how visitors use our site, monitor website performance, improve user experience, support advertising and analytics, prevent spam or misuse, and maintain website security. |
| Advertising and lead form information, including information submitted through Google, Meta, Facebook, Instagram, website contact forms, quote forms, booking forms, or other advertising platforms | To respond to service inquiries, follow up on quote requests, contact potential customers, measure advertising performance, improve our marketing campaigns, and provide information about services you requested or may be interested in. |
| Marketing and communication preferences, including your email subscription status, SMS consent, communication preferences, unsubscribe requests, and records of marketing interactions | To send service-related updates, appointment reminders, quote follow-ups, promotional messages where permitted, and to manage unsubscribe or opt-out requests in accordance with applicable law. |
| Photos, videos, or visual information you voluntarily provide, including images of the property, cleaning areas, damage, stains, windows, gutters, carpets, exterior areas, or other service-related conditions | To assess the requested work, prepare accurate quotes, confirm service requirements, document job conditions, provide before-and-after references where permitted, resolve service concerns, and support quality control. |
| Employment or contractor information, if applicable, including name, contact information, resume details, work history, availability, certifications, references, payroll-related information, and onboarding records | To review job applications, manage hiring, onboard employees or contractors, schedule work, administer payroll or contractor payments, manage workplace records, and comply with employment, tax, insurance, safety, and legal obligations. |
| Sensitive or access-related information, including entry instructions, lockbox codes, alarm instructions, building access details, parking information, or other information needed to access a property | To safely access the property, complete the requested service, coordinate with building managers or site contacts, prevent service delays, and protect the property. We only request this information when necessary for the service. |
| Legal, safety, and compliance information, including records related to disputes, complaints, insurance matters, service incidents, property damage claims, workplace safety concerns, or legal requests | To investigate and resolve issues, protect our company, staff, customers, and property, respond to insurance or legal matters, enforce our terms and agreements, and comply with applicable laws or regulatory requirements. |
2. How We Collect Personal Information
We may collect personal information directly from you when you:
- Visit our website
- Submit a contact form
- Submit a quote request
- Book or request a cleaning service
- Request a walkthrough or estimate
- Call, email, text, or message us
- Submit information through an advertising lead form
- Provide service instructions or property details
- Send photos, documents, or other service-related information
- Leave a review or provide feedback
- Apply for a job or contractor opportunity
- Communicate with our staff, cleaners, contractors, or representatives
3. How We Use Your Information
We use personal information for reasonable business and service purposes, including to:
- Respond to inquiries
- Provide quotes or estimates
- Schedule walkthroughs, bookings, or service appointments
- Confirm, manage, and complete cleaning or maintenance services
- Contact you about your requested service
- Send appointment confirmations, reminders, and follow-ups
- Process invoices, payments, and account records
- Provide customer support
- Resolve service issues, complaints, or disputes
- Improve our website, services, and customer experience
- Analyze website and marketing performance
- Send marketing communications where permitted by law
- Manage job applications, hiring, onboarding, and contractor relationships
- Comply with legal, regulatory, tax, insurance, accounting, or business obligations
- Protect our company, staff, customers, service providers, and property
We do not sell, rent, or trade your personal information.
4. Consent
By submitting personal information to us, requesting a quote, booking a service, communicating with us, using our website, or applying for work, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.
Consent may be express or implied, depending on the situation. For example, when you submit a service request with your name, phone number, address, and service details, we understand that you consent to us using that information to respond to your request and provide the requested service.
You may withdraw your consent at any time, subject to legal, contractual, or business restrictions. If you withdraw consent, we will explain any likely consequences, such as our inability to provide certain services, respond to your inquiry, complete a booking, process payment, or maintain your account records.
To withdraw consent, please contact us using the contact information listed below.
5. Cleaning, Maintenance, and Property Services
Because we provide cleaning and maintenance services, we may need to collect information about your home, office, building, commercial space, or property.
This may include:
- Service address
- Property type
- Approximate size or square footage
- Service frequency
- Cleaning requirements
- Access details
- Parking instructions
- Preferred appointment schedule
- Site contact information
- Areas requiring special attention
- Photos or descriptions of service areas
- Notes about pets, building rules, or safety requirements
- Information needed to prepare a quote or complete the service
We use this information only as reasonably necessary to assess, quote, schedule, manage, and complete the requested work.
6. Payment and Billing
If you purchase or book services from us, we may collect and maintain payment and billing-related information, such as:
- Billing name
- Billing address
- Invoice details
- Service history
- Amount charged
- Payment status
- Payment confirmation
- Transaction records
- Outstanding balance information
We may use third-party payment processors or invoicing platforms to process payments. We do not intentionally store full credit card numbers on our website.
Payment and billing information may be retained for accounting, tax, legal, insurance, and business recordkeeping purposes.
7. Cookies and Tracking Technologies
Our website may use cookies, pixels, tags, analytics tools, and similar technologies to:
- Operate website features
- Improve website functionality
- Understand how visitors use our website
- Measure website performance
- Support advertising and remarketing
- Improve user experience
- Prevent spam, fraud, or misuse
- Maintain website security
You may disable cookies through your browser settings. However, some website features may not work properly if cookies are disabled.
8. Advertising, Analytics, and Lead Forms
We may use third-party advertising and analytics platforms to promote our services and understand how visitors interact with our website and advertisements.
These tools may include:
- Google Ads
- Google Analytics
- Meta, Facebook, and Instagram advertising tools
- Other similar advertising, analytics, or marketing platforms
These tools may collect information such as:
- IP address
- Browser type
- Device type
- Pages visited
- Website actions
- Referral source
- Ad interaction data
- General location information
We may also collect lead information through:
- Website contact forms
- Quote request forms
- Booking forms
- Google lead generation forms
- Meta, Facebook, or Instagram lead forms
- Other advertising platform forms
Information collected through lead forms may include your name, email address, phone number, service interest, property details, preferred service schedule, and any information you voluntarily provide.
By submitting a lead form, you consent to us contacting you about your inquiry, requested service, quote, booking, or related services.
9. Remarketing and Retargeting
We may use remarketing or retargeting tools to show ads to people who have previously visited our website or interacted with our ads.
This means you may see Brighter Cleaning Services advertisements on platforms such as Google, Facebook, Instagram, or other advertising networks.
You may manage or opt out of personalized advertising through:
- Your browser cookie settings
- Google Ads settings
- Meta or Facebook ad preferences
- Digital advertising opt-out tools available in Canada
10. Email, SMS, and Marketing Communications
We may send service-related communications, including:
- Appointment confirmations
- Booking reminders
- Quote follow-ups
- Service updates
- Invoice reminders
- Customer support messages
- Review requests
- Important service or policy updates
Where required by Canada’s Anti-Spam Legislation, we obtain express or implied consent before sending commercial electronic messages such as promotional emails or SMS messages.
Marketing emails or messages from us will:
- Identify Brighter Cleaning Services
- Include our contact information
- Provide a way to unsubscribe, where required
You may unsubscribe from marketing communications at any time by using the unsubscribe link in our message or by contacting us directly.
Please note that even if you unsubscribe from marketing communications, we may still send non-promotional service messages related to active bookings, invoices, account administration, safety notices, or legal obligations.
11. When We Disclose Personal Information
We do not sell personal information.
We may disclose personal information only when reasonably necessary for business, service, legal, or operational purposes, including to:
- Employees, cleaners, contractors, or service staff who need the information to complete your service
- Scheduling, booking, CRM, or customer service platforms
- Website hosting and technical service providers
- Payment processors and invoicing platforms
- Email, SMS, phone, or communication platforms
- Advertising and analytics providers
- Insurance providers, where required for claims or risk management
- Professional advisors, including legal, accounting, bookkeeping, or tax advisors
- Government, regulatory, law enforcement, or other authorities where required or permitted by law
- A successor organization in the event of a business sale, merger, reorganization, or transfer, where permitted by law
Service providers are expected to protect personal information and use it only for the purposes of providing services to us.
12. Employees, Contractors, and Job Applicants
If you apply for a job, contractor role, or work opportunity with us, we may collect personal information needed to review your application and manage the hiring or onboarding process.
This may include:
- Name
- Contact information
- Resume or work history
- Availability
- References
- Certifications or qualifications
- Interview notes
- Identification or onboarding information, where required
- Payroll, tax, banking, or payment information, where applicable
- Workplace safety, scheduling, or performance-related records
We use this information to assess applications, communicate with applicants, manage hiring, onboard workers, schedule work, administer payroll or contractor payments, and comply with employment, tax, insurance, safety, and legal obligations.
13. Storage and Security
We take reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, collection, use, disclosure, copying, modification, loss, theft, or disposal.
These safeguards may include:
- Limiting access to personal information
- Using secure systems and account controls
- Maintaining business records responsibly
- Using trusted third-party platforms
- Training staff on privacy and confidentiality expectations
- Restricting access to service and property information to those who need it
- Reviewing privacy and security practices as needed
No method of electronic transmission or storage is completely secure. While we take reasonable steps to protect personal information, we cannot guarantee absolute security.
14. Storage or Processing Outside Canada
Some third-party service providers may store or process personal information outside Canada, including in the United States or other jurisdictions.
When personal information is processed outside Canada, it may be subject to the laws of that jurisdiction, including lawful access by courts, governments, law enforcement, or regulatory authorities.
We take reasonable steps to ensure that service providers handling personal information use appropriate safeguards.
15. Retention of Personal Information
We retain personal information only as long as reasonably necessary to fulfill the purposes described in this Privacy Policy or as required for legal, tax, accounting, insurance, operational, or business purposes.
We may retain certain records for purposes such as:
- Service history
- Customer support
- Invoicing and payment records
- Tax and accounting records
- Insurance documentation
- Legal or dispute resolution requirements
- Business reporting and administration
- Employment, contractor, or payroll records, where applicable
When personal information is no longer reasonably required, we will securely destroy it, delete it, anonymize it, or remove identifying details, subject to applicable legal or business requirements.
16. Your Privacy Rights
Subject to legal limits, you may have the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate or incomplete personal information
- Withdraw consent to certain uses or disclosures
- Ask questions about how your personal information is handled
- Make a privacy complaint
To exercise these rights, please contact us using the contact information below.
We may need to verify your identity before responding to an access or correction request.
17. Access and Correction Requests
If you believe the personal information we hold about you is inaccurate or incomplete, you may request that we correct it.
If you request access to your personal information, we will respond within the time required by applicable law, subject to any legal exceptions. In some cases, we may not be able to provide access to certain information, such as information that includes another person’s personal information, confidential business information, legal privilege, or information that cannot be disclosed by law.
If we cannot fulfill your request, we will explain the reason where required or permitted by law.
18. Privacy Complaints
If you have a concern about how we collect, use, disclose, store, or protect your personal information, please contact our Privacy Officer first.
We will review your concern and respond as reasonably required.
If you are not satisfied with our response, you may contact the Office of the Information and Privacy Commissioner for British Columbia.
19. Third-Party Links
Our website may contain links to third-party websites, platforms, social media pages, review sites, booking tools, payment processors, or advertising platforms.
We are not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review their privacy policies before submitting personal information.
20. Children’s Privacy
Our website and services are intended for adults, homeowners, tenants, property managers, commercial clients, business customers, job applicants, and service contacts.
We do not knowingly collect personal information directly from children without appropriate consent. If you believe a child has provided personal information to us, please contact us so we can review and address the issue.
21. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated “Last Updated” date. Continued use of our website or services after changes are posted means you accept the updated Privacy Policy.
22. Contact Information
If you have questions about this Privacy Policy, your personal information, or our privacy practices, please contact:
Brighter Cleaning Services
1055 W Hastings St Suite #300
Vancouver, BC V6E 2E9
Canada
Email: info@brighterscleaning.com
Phone: 778-601-4500
Additional Phone: 778-601-4060 / 778-650-7825
© 2026 Brighter Cleaning Services. All rights reserved.